📈 Value to customers
The measurable value of digital service to customers and end users.
- Efficient digiral support for products and services
- Timely response to customers queries or needs
- Communicating expected response time
- Communicating any changes in respinse and why
Financial savings#
For example, product/service price comparisons
- Access and engagement
- Multi-platform multimodal format (for example social media, chat, email, phone)
- Time saving
- Social integration for user and support community
Value to end customers#
- Efficient first line, second line and third line support to internal staff
- Efficient resolution of end user needs
- Effective hardware and software deployment