đ Types
Written#
- Formal and informal
Verbal#
- Formal and informal
Non-Verbal#
- Example - Body language
Types of communication formats#
- Tele-communication
- Email
- Incident tickets
- Notifications (system updates)
- Instant messenger
- Forum
- Face to face conversation
- Digital conferencing
- Presentation
Digital examples of internal communications methods include#
- Email
- Instant messaging
- Project management apps
- Video conferencing software
- Audio notes
- Intranet
Digital examples of external communications methods include#
- Email
- Websites
- Social media
- Live chat
- Chatbots
- Video chat
- Web calling
Factors to consider#
- Target audience
- Size of audience
- Level of digital knowledge, literacy and experience of the audience
- Requirements of audience:
âââ Communication format
âââ Level of detail